We ask that you read this website privacy policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information, and on how to contact us and supervisory authorities in the event you have a complaint.

Who we are

This website is operated by Mystery Diners Ltd (trading as "My Dine"), a company incorporated in Scotland under company number SC669094. Our registered address is Flat 10 Albany House, 3 Parsonage Square, Glasgow, Scotland, G4 0TA.

We collect, use, and are responsible for certain personal information about you. When we do so, we are regulated under the Data Protection Act 2018, the UK General Data Protection Regulation (UK GDPR), and, where applicable, the EU General Data Protection Regulation (EU GDPR), and we are responsible as the 'controller' of that personal information for the purposes of those laws.

Our website

This privacy policy relates to your use of our website, www.mydine-vouchers.com, and our apps available for download free of charge (collectively referred to as the "website").

Throughout our website, we may link to other websites owned and operated by certain trusted third parties to allow you to visit the websites of merchants we offer deals with. These third-party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other third-party websites, please consult their privacy policies as appropriate.

Our collection and use of your personal information

We collect personal information about you when you access our website, register with us, contact us, send us feedback, purchase products or services via our website, post material to our website, and complete customer surveys or participate in competitions via our website.

We collect this personal information directly from you, such as when you register or purchase products or services, and indirectly, such as your browsing activity while on our website (see ‘Cookies’ below).

The personal information we collect includes:

· your name, address, and contact details · date of birth · details of feedback you provide by phone, email, post, or social media · information about the services we provide to you · your account details, such as username and login details · device details (e.g., IP address, operating system, device ID)

We use this personal information to:

· create and manage your account · verify your identity · provide goods and services to you · customise our website and content to your preferences · notify you of any changes to our website or services · improve our services

This website is not intended for use by children, and we do not knowingly collect or use personal information relating to children.

Our legal basis for processing your personal information

When processing your personal information, we rely on the following lawful bases:

· consent: where you have clearly consented to the processing for a specific purpose · contract: where processing is necessary for a contract we have with you or because you've requested us to take specific steps before entering into a contract · legal obligation: where processing is necessary to comply with legal requirements · legitimate interests: where processing is necessary for our legitimate interests or those of a third party, except where your rights override these interests

Further details—the personal information we collect, when, and how we use it

When you register with us:

-Information: Your name and email address, and optionally your postal address, and phone number

-Purpose: To create and manage your account and communicate about it

-Lawful basis: Contract

-Retention: Retention: While you hold an active account with us, or longer if required for legal purposes, or until you request deletion (subject to any overriding legal requirements).

When you purchase vouchers:

-Information: Your name and email address, and optionally the email address of a recipient, or name and postal address of a recipient of a physically posted voucher

-Purpose: To issue vouchers and communicate about your purchase, and/or to post physical voucher

-Lawful basis: Contract

-Retention: While you hold an active account with us, or longer if required for legal purposes, or until you request deletion (subject to any overriding legal requirements).

Who we share your personal information with

Our website allows posting and sharing information through likes, follows, and comments. Anything you post or upload can be viewed and shared by others unless settings prevent this.

We may share personal information with law enforcement or authorities if required by law, and with companies providing services in support of our operations, such as payment processors (Stripe, PayPal), website hosts, and optimisation partners. Payment providers have their own privacy policies, which we encourage you to review separately.

Whether information has to be provided by you, and if so why

We require personal data including your name, address, delivery address, email address, and telephone number to create your account and provide vouchers. We'll inform you at the point of collecting data if providing certain information is mandatory.

Transfer of your information out of the UK and EEA

We will not transfer your personal information outside the United Kingdom (UK) and/or European Economic Area (EEA), except to administer our mailing list via Mailchimp, whose privacy policy can be reviewed at https://mailchimp.com/legal/privacy/. We ensure transfers comply with applicable data protection laws.

Cookies and other tracking technologies

A cookie is a small text file placed onto your device when using our website. We use cookies to recognise your device and store preferences or actions. By using our website, you consent to cookies unless you disable them in your browser settings.

Marketing

We may send marketing information where you've consented or where it is in our legitimate interests. You can unsubscribe anytime by contacting admin@mydine-vouchers.com or using the unsubscribe link in emails.

Your rights

Under UK GDPR and the Data Protection Act 2018, you have rights including: · fair processing and transparency about our use of your personal information · access to your personal information · correction of inaccurate information · erasure of your personal information in certain circumstances · data portability · objecting to processing for direct marketing or automated decisions. Note that we do not undertake automated decision-making or profiling that produces legal effects or similarly significantly affects you.

To exercise these rights, please contact us with sufficient identification and detail at admin@mydine-vouchers.com.

Keeping your personal information secure

We implement appropriate security measures to protect your data from accidental loss or unauthorised use. Only those with a genuine business need have access to your data. Procedures are in place for handling suspected data breaches, including required notifications.

How to complain

For any privacy concerns, contact us at admin@mydine-vouchers.com. You can also lodge a complaint with the Information Commissioner at https://ico.org.uk/concerns/ or call 0303 123 1113.

Changes to this website privacy policy

We may update this policy periodically and will clearly communicate significant changes.

How to contact us

For questions about this policy or your personal information, please contact our Data Protection Officer at admin@mydine-vouchers.com

Do you need extra help?

If you require this privacy policy in another format (e.g., audio, large print, braille), please contact us at admin@mydine-vouchers.com.

Policy last updated: 18th March 2025