Privacy Policy

We ask that you read this website privacy policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

Who we are

This website is operated by Mystery Diners Ltd a company incorporated in Scotland under company number SC669094. Our registered address is Flat 10 Albany House, 3 Parsonage Square, Glasgow, Scotland, G4 0TA.

We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the Data Protection Act 2018 and, to the extent it applies in the United Kingdom under the UK General Data Protection Regulation and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

Our website

This privacy policy relates to your use of our website, and app which is available for download free of charge (both the website and app are herein referred to as "website").

Throughout our website we may link to other websites owned and operated by certain trusted third parties to allow you to visit the websites of the merchants we offer deals with. These other third party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other third party websites, please consult their privacy policies as appropriate.

Our collection and use of your personal information

We collect personal information about you when you access our website, register with us, contact us, send us feedback, purchase products or services via our website, post material to our website and complete customer surveys or participate in competitions via our website.

We collect this personal information from you either directly, such as when you register with us, contact us or purchase products or services via our website or indirectly, such as your browsing activity while on our website (see ‘Cookies’ below).

The personal information we collect about you depends on the particular activities carried out through our website. This information includes:

·                  your name, address and contact details

·                  date of birth

·                  details of any feedback you give us by phone, email, post or via social media

·                  information about the services we provide to you

·                  your account details, such as username, login details

We use this personal information to:

·                  create and manage your account with us

·                  verify your identity

·                  provide goods and services to you

·                  customise our website and its content to your particular preferences

·                  notify you of any changes to our website or to our services that may affect you

·                  improve our services

This website is not intended for use by children and we do not knowingly collect or use personal information relating to children.

Our legal basis for processing your personal information

When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases on which we may rely, depending on what personal information we process and why.

The legal bases we may rely on include:

·                  consent: where you have given us clear consent for us to process your personal information for a specific purpose

·                  contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract

·                  legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)

·                  legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)

Further information—the personal information we collect, when and how we use it

For further details on when we collect personal information, what we collect as well as how we use it, please read the following sections:

When information is collected

What information we ask for

How and why we use your information

When you register with us

Contact details: your name and email address

We ask for this:

— to create and manage your account with us

— to communicate with you about your account

We rely on consent as the lawful basis for collecting and using your personal information.

We will keep this information until:

— you close your account with us

— we close your account

When you use our website to purchase voucher

you name and email address

We ask for this:

— to ensure your details are on the voucher

— to communicate with you about your voucher

We rely on consent as the lawful basis for collecting and using your personal information.

We will keep this information until:

— the voucher has been used.



Who we share your personal information with

The website allows the viewing and sharing of information through posting and other actions such as likes, follows and comments – anything which you post to the website or upload will be viewed by anyone and can be re-shared anywhere unless you set your settings to prevent this.

This data sharing enables us to provide our services directly to you.

We will share personal information with law enforcement or other authorities if required by applicable law. We will also share your data with companies that work in support of us, such as payment service providers, website hosts and optimization partners.

Whether information has to be provided by you, and if so why

We require you to provide personal data including your name, address, delivery address, email address and telephone number to enable us to create an account for you and provide you with vouchers. We will inform you at the point of collecting information from you, whether you are required to provide the information to us.

Transfer of your information out of the UK and EEA

We will not transfer your personal information outside the United Kingdom (UK) and/or European Economic Area (EEA), except for the limited purpose of administering our mailing list which works using the mailchimp platform in accordance with their intuit privacy policy found here or more information here

Cookies and other tracking technologies

A cookie is a small text file which is placed onto your device (eg computer, smartphone or other electronic device) when you use our website. We use cookies on our website. These help us recognise you and your device and store some information about your preferences or past actions.


We would like to send you information which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone, text message (SMS) or automated call.

From time to time we may share anonymized data with merchants providing services to you.

We will only ask whether you would like us and other businesses to send you marketing messages when you tick the relevant boxes when you set up an account with us.

If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:

—contacting us at []

—using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts

It may take up to 5 days for this to take place.

For more information on your rights in relation to marketing, see ‘Your rights’ below.

Your rights

Under the Data Protection Act 2018 and the UK General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

·                  fair processing of information and transparency over how we use your use personal information

·                  access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address

·                  require us to correct any mistakes in your information which we hold

·                  require the erasure of personal information concerning you in certain situations

·                  receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations

·                  object at any time to processing of personal information concerning you for direct marketing

·                  object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you

·                  object in certain other situations to our continued processing of your personal information

·                  otherwise restrict our processing of your personal information in certain circumstances

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

·                  email, call or write to; us

·                  let us have enough information to identify you;

·                  let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill); and

·                  let us know the information to which your request relates including any voucher code(s), if you have them.

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

How to complain

We hope that we can resolve any query or concern you raise about our use of your information.

The Data Protection Act 2018 also gives you the right to lodge a complaint with a supervisory authority, which in the UK is the Information Commissioner who may be contacted at or telephone: 0303 123 1113.

Changes to this website privacy policy

We may make changes to this page from time to time to reflect how we are processing data. If we make significant changes we will make this clear via the website or other communication. In these circumstances, we will need to use personal contact details to contact you.

How to contact us

Please contact us if you have any questions about this privacy notice or the information we hold about you.

If you wish to contact us, please send an email to

Do you need extra help?

If you would like this website privacy policy in another format (for example: audio, large print, braille) please contact us (see ‘How to contact us’ above).